There are many different ways you can use our services - to search for and share information, to communicate with other people or to create new content. When you share information with us we can make those services even better - to show you more relevant search results and ads, to help you connect with people or to make sharing with others quicker and easier. As you use our services, we want you to be clear how we’re using information and the ways in which you can protect your privacy.
We’ve tried to keep it as simple as possible, but if you’re not familiar with terms like cookies, IP addresses, pixel tags and browsers, then read about these key terms first. Your privacy matters to Documed so whether you are new to Documed or a long-time user, please do take the time to get to know our practices - and if you have any questions contact us.
We collect information to provide better services to all of our users - from figuring out basic stuff like which language you speak, to more complex things like which ads you’ll find most useful or the people who matter most to you online.
We collect information in two ways:
Information you give us.
For example, many of our services require you to sign up for an account. When you do, we’ll ask for personal information, like your name, email address, telephone number or credit card.
Information we get from your use of our services.
We may collect information about the services that you use and how you use them, like when you visit one of our websites or use one of our apps. This information includes:
We may collect device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information including phone number). Documed may associate your device identifiers or phone number with your account(s).
When you use our services or view content provided by Documed, we may automatically collect and store certain information in server logs. This may include:
When you use a location-enabled Documed service, we may collect and process information about your actual location, like GPS signals sent by a mobile device. We may also use various technologies to determine location, such as sensor data from your device that may, for example, provide information on nearby Wi-Fi access points and cell towers.
Unique application numbers
Certain services include a unique application number. This number and information about your installation (for example, the operating system type and application version number) may be sent to Documed when you install or uninstall that service or when that service periodically contacts our servers, such as for automatic updates.
We may collect and store information (including personal information) locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches.
Cookies and anonymous identifiers
We use the information we collect from all of our services to provide, maintain, protect and improve them, to develop new ones, and to protect Documed and our users. We also use this information to offer you tailored content - like giving you more relevant search results and ads.
We may use the name you provide for your Documed Profile across all of the services we offer that require a Documed Account. In addition, we may replace past names associated with your Documed Account so that you are represented consistently across all our services. If other users already have your email, or other information that identifies you, we may show them your publicly visible Documed Profile information, such as your name and photo.
When you contact Documed, we may keep a record of your communication to help solve any issues you might be facing. We may use your email address to inform you about our services, such as letting you know about upcoming changes or improvements.
We use information collected from cookies and other technologies, like pixel tags, to improve your user experience and the overall quality of our services. For example, by saving your language preferences, we’ll be able to have our services appear in the language you prefer. When showing you tailored ads, we will not associate a cookie or anonymous identifier with sensitive categories, such as those based on race, religion, sexual orientation or health.
Documed processes personal information on our servers in many countries around the world. We may process your personal information on a server located outside the country where you live.
People have different privacy concerns. You may choose to set your browser to block all cookies, including cookies associated with our services, or to indicate when a cookie is being set by us. However, it’s important to remember that many of our services may not function properly if your cookies are disabled. For example, we may not remember your language preferences.
Many of our services let you share information with others. Remember that when you share information publicly, it may be indexable by search engines, including Documed. Our services provide you with different options on sharing and removing your content.
Whenever you use our services, we aim to provide you with access to your personal information. If that information is wrong, we strive to give you ways to update it quickly or to delete it - unless we have to keep that information for legitimate business or legal purposes. When updating your personal information, we may ask you to verify your identity before we can act on your request.
We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes).
Where we can provide information access and correction, we will do so for free, except where it would require a disproportionate effort. We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.
We do not share personal information with companies, organizations and individuals outside of Documed unless one of the following circumstances apply:
With your consent
We will share personal information with companies, organizations or individuals outside of Documed when we have your consent to do so. We require opt-in consent for the sharing of any sensitive personal information.
With domain administrators
If your Documed Account is managed for you by a domain administrator (for example, for Documed Apps users) then your domain administrator and resellers who provide user support to your organization will have access to your Documed Account information (including your email and other data). Your domain administrator may be able to:
For external processing
For legal reasons
We will share personal information with companies, organizations or individuals outside of Documed if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
We may share aggregated, non-personally identifiable information publicly and with our partners - like publishers, advertisers or connected sites. For example, we may share information publicly to show trends about the general use of our services.
We work hard to protect Documed and our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. In particular: